Privacy Policy

1. Introduction

This Privacy Policy explains how Wave2Wave.io ("Company", "we", "us", or "our") collects, uses, and protects information obtained through its Customer Sales Portal (the "Portal") used by business customers ("Customer", "you").

2. Information We Collect

We may collect the following types of information when you or your users access the Portal:

• Contact details (name, email, phone number)
• Company information (company name, address, tax ID)
• User credentials and account preferences
• Order history, invoices, and payment records
• Usage data (IP address, browser type, Portal interaction history)
• Uploaded documents or forms (e.g., POs, certificates)
• Payment information including account numbers, credit card details, etc.

3. How We Use Information

We use collected information for the following purposes:

• To process and fulfill orders
• To manage user accounts and preferences
• To provide support and respond to inquiries
• To send updates related to your orders or account
• To detect and prevent fraud or misuse
• To analyze usage and improve the Portal experience

4. Information Sharing

We do not sell or rent your information. We may share information with:

• Service providers under confidentiality (e.g., hosting, billing, logistics)
• Legal or regulatory authorities when required by law
• Affiliates and subsidiaries for internal business purposes
• In the context of a merger, acquisition, or sale of assets

5. Data Retention

We retain customer data only as long as necessary to fulfill the purposes outlined above, or as required by law, contract, or internal policy (e.g., for accounting and compliance).

6. Security

We implement administrative, technical, and physical safeguards to protect customer data, including encryption, access controls, and secure hosting. However, no system is completely secure and we cannot guarantee absolute protection.

7. International Transfers

If you are accessing the Portal from outside the United States, note that your information will be transferred to and processed in the U.S. and may be accessed by our U.S.-based personnel.

8. Your Rights

You may request access, correction, or deletion of your personal information, subject to any legal or contractual obligations. Requests should be submitted to info@wave2wave.io

9. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the Portal or by email. Continued use after changes constitutes your acceptance.

10. Contact Us

For questions about this Privacy Policy or our data practices, please contact: